Refund policy
We want you to love your Lil J Haircare products! If something isn't quite right, we're here to help.
14-day change-of-mind returns
We offer a 14-day return policy for change-of-mind purchases. You have 14 days from the date you receive your order to request a return.
To be eligible for a change-of-mind return, your items must be:
- Unused and unopened.
- In their original packaging.
- In the same condition in which you received them.
We cannot accept change-of-mind returns for products that have been opened or used.
How to request a return
To request a return, email us at hello@liljhaircare.com with your order number and the reason for your return.
If your return is approved, we'll provide instructions on how and where to send your items.
Please don't send products back without contacting us first.
Return postage
For change-of-mind returns, customers are responsible for the cost of return postage. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
If your item is faulty, damaged, incorrect or does not meet the consumer guarantees under Australian Consumer Law, we'll provide an appropriate remedy and cover reasonable return postage costs where required by law.
Faulty, damaged or incorrect items
Please inspect your order when it arrives. If you receive an incorrect, damaged or faulty item, contact us at hello@liljhaircare.com with your order number, a description of the issue and photos where appropriate.
We'll review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.
Refunds
For approved change-of-mind returns, we'll inspect the returned items and notify you once your refund has been processed.
Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.
If you have any questions, please email hello@liljhaircare.com. We're always happy to help!